FAQ - Omorewa

FAQ

1. How do I select items to purchase?

As you browse through the Online Store, click on the “add to shopping cart” button beneath the items that you wish to purchase.

2. How do I know what is in my shopping cart?

When browsing through simply click the shopping cart button on right-side of the screen to see which items you have in your shopping cart. Use the arrows to move between items in your cart.

3. How do I remove an item from my shopping cart?

Click the “X” check box and click “update cart” to remove that item from your cart. You may also change the quantity of items to “0” (zero) to remove the item from your shopping cart.

4. How do I modify the quantity of a product in my shopping cart?

Click on “view shopping cart” to see an itemized list of the products in your shopping cart. Change the quantity of the item and click “update cart” to update the contents of your shopping cart.

5. How do I empty out my shopping cart?

To remove items from your shopping cart, click on “view cart”, check the “X” box for each item that you would like to remove from your shopping cart and then click on “update total”.

6. How do I pay for my merchandise?

We accept Visa, MasterCard, American Express, and Discover for online orders, subject to proper authorization through paypal.

7. Is it safe to give you my credit card number over the Internet?

Yes! As all your order goes through secure PayPal transaction payment system.

8. How do I know that my order has been received?

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order and a shipping order number for your records.

9. What is return policy and who do I contact regarding returns?

If for some reason you need to return an item to us for an exchange. simply email us why you need to exchange your purchase with your order number to: info@omorewa.com and we will email you information on how to return your unwanted item for an exchange.

10. How safe is my information and credit card number?

Your information is very safe with us and we take site and data security as a serious issue. The website uses 128-bit encryption to ensure that your data is secure.

With regards to the safety and privacy of your credit card, we’ve implemented a state-of-the-art e-commerce solution. Our site offers improved security by encrypting your credit card information in such a way that it is not accessible by employees within moreel.co.uk, or by anyone who would try to compromise the security. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.

When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.

 

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